a superhero's humility

You know, I really appreciated that EMT's humility in saying that they didn't know what was going on with the patient when the patient asked them. And that they were still trying to figure it out. I think that we EMTs almost always get caught up in this idea that we are "superheroes" and that we "save" people's lives such that we try to convince ourselves that a "good" EMT has to know all the answers. Yes, we should know our skills and medical knowledge (which can always be improved) but that doesn't make us completely invincible from lack of clues, human error, personal weaknesses, or a bad day. While putting on a face can help us stay calm, have a clear organised line of thought, and keep the patient calm, sometimes, based on the context (especially in psychologically vulnerable situations), being honest with the patient and genuine with what we are doing has equal value to it too. Maybe we need to be willing to step down from our "superhero" pedestal more often and acknowledge that sometimes, we won't know everything, we can't answer all their questions. But we can try. And we can keep persisting in trying to figure out how to best help the patient to the best of our capacity--constantly communicating our earnestness and that we are there for the patient. Even if we don't have everything figured out. 

Because most of the time, we will not have everything figured out.